HOW REMOTE ASSIST IS NOW A NECESSITY

Before the pandemic, companies would send their employees to inspect an oil rig or train a new worker on the field.  With the COVID-19 outbreak in 2020, however, international and domestic travelling restrictions brought tough challenges to the global economy.  Frequent lockdowns and suspension of field activities became a norm, thus forcing many companies to reshape their operational methodologies and implement measures to offset their business losses.  As a result, various organizations began integrating technology to aid their field workers to void the gap created by the pandemic. Before the outbreak, remote assist support services were only used to streamline workflows within the organization. However, after the hit of Covid-19, remote assistance has now become a necessity. 

 The sudden change in how companies began to move forward indicate an acceleration in digital transformation, leading to the prevalence of long-term systematic changes. The same goes for front-line workers who work remotely in industrial fields and are in need of remote assistance. While many technologies gained rapid traction from industries to survive through the pandemic, assisted reality stood out as one of the essential ones. The assisted reality solutions enable companies to communicate with remote experts in real-time and facilitate them in tasks.  

 What is assisted reality? 

 Assisted reality is different from augmented and virtual reality. While both technologies have driven the fourth industrial revolution and are recognized as catalysts for increased productivity levels, they are not practical solutions for the frontline staff as they compromise on workers safety. In contrast, assisted reality is ideal for field technicians and service professionals because it considers the safety of workers, who can’t use traditional devices on field, such as laptops, tablets and mobiles.  

 Assisted reality solutions enable full situational awareness and allow its users to gain access to the right information at the right time. It is a digital experience where a frontline worker can see information displayed on a screen within the immediate field of vision with hands-free assistance. The technology includes a head-mounted device with a display screen and camera that enables the remote expert to be aware of the situation on site. With voice-control and hands-free assistance, the device also allows the provision of verbal and visual guidance to the person working in the field. 

 Besides being a necessity in modern times, assisted reality also has numerous benefits. Instead of visiting frontline workers on-site and monitoring ongoing tasks, assisted reality solutions allow remote analysis via head-worn devices that can easily get the job done. It ultimately saves travelling and other related costs for the organization. In addition to that, the idea of “you see what I see” leverages real-time interaction and knowledge sharing, which means the expert sees what is happening on the site via a display screen. As a result, device users self-learn the resolution of tasks, minimizing the need for an organization to intervene each time. 

 RealWear is leading the assisted reality game 

 RealTime AR is a trusted name in the assisted reality field. We elevate the potential of assisted reality technology and integrate it to produce industrial-grade head-worn devices for real-time collaboration with remote workers. Driving digital transformations in the industrial and manufacturing sector, we aim to create a generational shift in work expectations and modernize frontline workers. Our devices enable hands-free, full-shift work assistance for frontline workers in different industries, such as manufacturing, healthcare, oil and others.  

 Adapting to digital transformation 

 As digital transformation is strengthening its grip in the industrial sector, frequent advancements in technology have gained momentum, creating a need to empower, engage and elevate the frontline staff. When you want to streamline processes around ongoing uncertainty and technological advancements, assisted reality solutions are your best bet to increase productivity, save time and reduce downtime.  

 Wearable technology such as HMT-1, HMT-1Z1 and RealWear Navigator 500 is focused on empowering, elevating, engaging and modernizing the frontline staff with its assisted reality head-worn devices. They are designed to enhance real-time collaboration and maximize ROIs. Moreover, the integration of software apps such as Cisco, WebEx Expert and Zoom for meetings, data visualization and video discussions enable remote expert guidance and virtual assist for frontline workers 

 Prioritizing workers’ safety 

 The safety of workers has become more important than ever. RealTime AR has designed assisted reality solutions keeping in view the safety and comfort of frontline workers, specifically those who work in harsh and dangerous environments. Moreover, these ruggedized head-worn devices also feature virtual assist and an intuitive experience with its hands-free and voice-enabled assistance to access real-time information and receive facilitation without the need to take handheld devices.  

 The Bottom Line 

 The bottom line is that the pandemic and rapid advancements in technology have created a need to strengthen remote assistance. Assisted reality is a major breakthrough in this regard; it enables an effective collaboration bridge between front-line workers and remote experts.

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