The current care model in healthcare facilities has become obsolete. The new patient-centred care model has replaced the old framework, allowing healthcare experts to focus on patients’ preferences and needs.

The new model also provides industry experts with the ability to deliver resources directly to the patient, their family, and local caregivers in the immediate environment. It forms stronger relationships between patients and healthcare providers, leading to better health outcomes, improved patient satisfaction, and efficient service delivery.

However, despite its benefits, achieving patient-centred care remains a challenge. Several barriers hinder its adoption, but with the right strategies, these challenges can be overcome.

The Current Patient Care Model

Despite the best efforts, the current patient care model is failing those who need it the most. Elderly individuals, people living in remote areas, and patients in post-acute care face challenges. Many of these challenges stem from various social and economic factors that shape health, such as transportation issues, lack of access to healthcare services, and financial burden.

The truth is, that some of the most pressing healthcare needs cannot be met within a clinic but at home, where care is personalized yet often the hardest to deliver. To overcome barriers to achieving patient-centred care, healthcare facilities must go beyond appointments and procedures, finding ways to truly connect with patients in their environments.

Moreover, the increase in population and disease burden, combined with workforce demands and scientific advancements, has placed additional pressure on the current healthcare system. The response to these challenges has consistently resulted in higher costs, more taxes, and greater complexity.

With each iteration and development, the system becomes more expensive and harder to navigate.

Therefore, there is a need for a new and efficient framework that reduces the disease workload and meets the demands of patients, their families, and clinicians. A patient-centred care model is a solution to promote health and fulfil both societal and medical expectations.

What Is The New Patient Care Delivery Model?

The primary reason for the increased disease load is the lifestyle of patients at home. Therefore, the central hub of patient care must start at home. A home health hub is required to synchronize everyone – patients, family, clinicians and the local medical environment.

Hippo Coactive Care is the next-generation patient-centred care Australia platform that brings all parties together – patients, families and clinicians. It is a model that fosters collaboration, communication, and responsiveness at every level of care delivery.

Unlike the conventional healthcare model, Coactive Care is the hybrid, doctor-to-patient model, where remote experts, local clinicians and patients can collaborate and assist each other effectively. It also addresses structural barriers by leveraging technology, such as virtual visits and digital monitoring tools, to build and strengthen connections and support between in-person appointments.

It also recognizes the importance of reaching patients in their own environments, offering home-based services when appropriate and addressing social determinants of health that often go unnoticed.

By prioritizing high-integrity relationships, active patient participation, and seamless operational coordination, HIPPO Coactive Care offers a practical, scalable solution for delivering individualized, compassionate care that patient-centred care aspires to achieve.

In short, it turns intention into action — ensuring that patients not only feel heard but are truly at the heart of every care decision.

What the Future Holds

While there are significant challenges in implementing patient-centred care Australia, the potential benefits make it a goal worth striving for.

Healthcare organizations must take proactive steps to remove barriers, foster a culture of empathy and collaboration, and continuously innovate to improve the patient experience. With concerted efforts, patient-centred care can become the standard rather than the exception, ultimately leading to better health outcomes and a more compassionate healthcare system.