Remote mentoring: The future of business operations


Remote audit and inspection
Remote audit and inspection

Remote mentoring: The future of business operations

What is remote mentoring?

Remote mentoring is a recent concept that involves bridging the barriers of distance and time to ensure effective communication among essential workers, when and where it is needed the most. These remote mentoring ideas are changing industries and workforces for the better, allowing instant communication, specialists to provide assistance, and improved solutions.

Mentoring remotely allows workers all over the world to interact and collaborate in real time, allowing a diverse range of opinions and contributions which can enhance the quality and efficiency of work output. Organisations have been slowly adopting remote mentoring solutions in some aspects of their business, but until the COVID-19 pandemic hit, there was no real need for such a drastic change to the way businesses worked.

How the COVID-19 pandemic was a catalyst for remote technology:

In order to overcome the barriers imposed by the pandemic, and help staff continue to operate as efficiently and normally as possible, a number of companies adopted remote technology solutions which allow workers to interact with remote experts even if they can’t be there in person.

The Coronavirus pandemic was a shock to the global market that forced immediate and significant changes to the way businesses operate, in order to protect staff and customers. Most companies transitioned into a work from home model, as stay at home orders and lockdowns forced offices and meeting spaces to close. With these restrictions came limitations on travel, and visits to onsite locations for maintenance and service were unable to go ahead in most cases. Remote mentoring had quickly become a necessity, and resistance to the idea quickly dissipated as organisations adopted this new mode of communication.

One of the most significant barriers to investing in remote technology and digital transformations is budget, and with COVID causing a global recession it seemed likely that many organisations wouldn’t be able to afford the upfront costs. However, it is clear in many cases that the ongoing savings and cost reductions (including reduced travel expenditure, reduced downtime and fewer call-backs for maintenance when technicians can receive support from remote experts) outweigh the cost. The return on investment for a number of companies has prompted them to use remote technology solutions, and an incentive for competitors to follow suit.

Video communication, training, and knowledge retention:

The most prominent use case of remote mentoring technology during the COVID-19 pandemic has been video communication and support, where onsite field workers can connect with technical experts anywhere in the world via video calls. Interactive software’s allow experts to support maintenance with over the shoulder mentoring ensuring the job is done right the first time and experienced technicians can provide much needed support without them having to physically be there.

Remote mentoring can also involve experienced workers recording training information, best practice information, and other tips and tricks that can only be learnt as an experienced member of an organisation. This invaluable knowledge can be retained by the company and used to support younger and more inexperienced staff as they work, even if they aren’t physically with the mentor onsite.

Video communication, training, and knowledge retention
HMT-1Z1 Cap

The benefits:

All of these applications benefit the company in a number of ways, including saving time and money on travel, reducing carbon footprints to help the environment, reducing the number of return visits to sites, and most importantly prioritising the health and safety of their workers.

How to adopt a remote mentoring solution:

One of the easiest ways to implement remote mentoring in your workplace is with the technology you already have, including laptops, computers or tablets that can be equipped with video communication software and other smart apps.

However, industrial worksites such as mining and oil and gas locations have strict rules about technology and can be extremely dangerous environments that require workers to be focused on the task as hand without distraction.

The Realwear HMT-1 and HMT-1Z1 wearable devices are head mounted and voice controlled, which allows workers to access essential information or receive support from a remote expert while maintaining full situational awareness and having the use of both hands.

The remote mentoring technology space is a fast-growing sector, and there are so many hardware, software and training package options to choose from it can be overwhelming.

At Realtime AR we pride ourselves on offering a complete end to end solution tailored specifically to each client and their needs. We have a number of compatible software options with the Realwear HMT, headset devices, and our dedicated and specialised team can develop a customised training and support package to assist in all your remote technology needs.

To find out more about how you can make remote mentoring technology work for you, contact Realtime AR today!

Realtime AR
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Realtime AR is a Melbourne based startup company specialising in next-generation technology and leading the lead of the industrial digitalisation revolution in Australia.

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