RealWear’s HMT-1 Wearable Computer has proven to be of value & provided multiple benefits to the automotive industry. Its futuristic design and smart features have made it a game-changer in this sector.
The HMT-1 is a 100% hands-free device with excellent voice control. It forms the basis of Connected Worker Programs and is an ideal device for loud, hot, dusty, wet, and hazardous working conditions. It is a completely robust, head-mounted design which is what makes it so innovative and practical. It has options to be used with attachment to safety helmets or bumpers and can be used with safety glasses or corrective eyewear too.
Mainly, the RealWear HMT-1 is used during inspections, repairs, and maintenance work. The RealWear HMT-1 has a camera with which a user’s environment can be easily recorded and shared in real-time. This allows workers to carry out their work with increased productivity, effectiveness, and efficiency. It has 4 digital microphones and advanced algorithms, using which the voice recognition software can work swiftly even with industrial background noises of about 95 Db.
The RealWear HMT-1 is also the only augmented reality device on the market that holds an Atex zone 1 certification. The RealWear HMT-1z1 (Atex version) makes it possible to take the headset into highly dangerous and flammable environments.
Moreover, the RealWear HMT-1 also offers:
All these innovative characteristics of the RealWear HMT-1 make it a highly useful device ideal for rough and tough working conditions. Its high-resolution micro-display views like a 7 inches tablet that fits just below your field of sight and is visible in bright sunlight too; making it a great feature for outdoor work. The micro-display can be moved in & out of your field of view as needed.
It stays protected even against strong water jets or wild waters. The device also stays safe in dust due to its protection against micro-particle penetration. Moreover, RealWear HMT-1 is also resistant to 2m drops on concrete from any angle and can work with any standard safety goggles, bumpers, or helmets.
Lastly, the RealWear HMT-1 wearable computer can also work with powerful software applications. We have partners in four categories, all of which are optimized for voice control usage. This omits the need to scroll, tap or swipe.
Now that you understand clearly what an HMT-1 wearable computer & how it works – Let us discuss the role HMT-1 is playing for Major Automotive Brands & relevant future possibilities.
When you think about the automotive industry and the latest technologies; you will most definitely think of self-driving vehicles, electric cars, IoT Connectivity, etc.
However, the latest upcoming technology is something that you may not even be aware of:
Connected Worker Solutions.
To put it simply, connected worker solutions comprise of two parts that work in unison to make the program effective & successful.
These two complementary characteristics are:
How exactly does a device like the HMT-1 benefit the automotive industry?
Connected Worker Solutions have proven to be quite valuable for car dealerships and service centers. The innovators in automotive technology have recently recognized their value for maintenance technicians and fleet management.
When a technician does his work using a wearable computer – an entire chain of people benefits from it.
Instead of flipping through manuals, searching for the right documents, or getting paperwork done by hand – Technicians can do the same jobs in a few seconds with the use of a few simple voice commands. Everything is easily& quickly accessible. The time saved can now be spent on repairs and important operations that require firsthand attention. This way workers are enabled to work more efficiently and hence, productivity is increased.
Customers prefer to be directly involved in any decision-making that may be required during the repair work of a vehicle. Connected Workers can share images and videos with customers in real-time. This will enable customers to approve repairs from wherever they are without having to come to the workshop. An experience like this is definitely one that customers would love, with transparency customer loyalty and retention is increased.
A lot of times when a technician is in the middle of their work, unexpected delays can occur due to certain hurdles that come their way during a repair. In such a situation, they can initiate a video call with a remote expert to seek guidance on the spot. No more hassle of flipping through manuals or pending operations due to minor difficulties. This can enable workers to increase their level of efficiency drastically.
Now, let us dive in and read about some real-world examples of the Connected Worker Solutions improving Customer Satisfaction in the Automotive Industry.
Lexus embraces AR.
Lexus found a better way to support its dealerships with AR Headsets. In the case of a technical issue, the service staff contacts a specialist from the German headquarters in real-time. The specialist can then give instructions to the technician, and together they can solve the problem faster. This doesn’t only save time, but also money because the technician no longer has to be present in person. Moreover, the waiting time for the customer is shortened. Now, the customer only has to bring their vehicle to the workshop once, making annoying follow-up appointments unnecessary.
From Lexus (original article in German)
Volkswagen speeds up repairs with RealWear.
Paul Anderson, service operations manager at Volkswagen Commercial Vehicles shared,
“What it enables us to do is effectively be in the van centers. Sometimes, the technicians need a hand, and the technical center can only really do so much when you can’t see what’s going on. When there’s a call going on, you can see what they can see, they can see you on the screen, you can put images in front of them, you can be talking about a component or something and say, ‘I’m talking about this area here and draw circles around it and things like that. That’s the difference.”
BMW North America gives workers Real-Time Remote Support.
Claus Eberhart, VP Aftersales, BMW of North America shared,
“This is a great example of how we are applying new technologies to help our technicians work more efficiently and further our commitment to offering the best possible service experience for BMW customers. By solving issues faster, BMW dealers can get customers back into their cars sooner.”
All these benefits add abundantly to the way things work in the automotive industry. The smart features of RealWear HMT-1 have made it possible for top-notch automotive brands like Lexus, BMW & Volkswagen to carry out their services more effectively & efficiently. Just like that, the HMT-1 continues to make automotive service operations swifter with its futuristic design & smart technology.
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