HOW CAN YOUR ORGANIZATION BEST SUPPORT YOUR FRONTLINE WORKERS?
Modern-day organizations now have a combination of both office and frontline workers. Today, several industries, including construction, retail, hospitality and education, significantly represent frontline workers. Simpplr states that more than 80 per cent of the total workforce is frontline as we find ourselves in the middle of Industry 4.0.
However, many companies do not involve frontline employees in the decision-making process. There is a need to recognize that those are the backbone of any organization.
Therefore, it is crucial to keep them included and engaged and provide them with the best support for a cohesive experience that speaks to the office as well as frontline employees.
Why Engage and Support Frontline Workers?
A recent survey on employee engagement revealed that only 21 per cent of the total organizational workforce feels engaged at work, and the statistics will likely be lower when it comes to the field workers. A common misconception rounds that field workers are not as important; hence, they do not need to feel connected to the internal operations team.
Frontline staff is the direct link to customer experience. If a company properly motivates and engages its staff, they elevate the customer experience. One of the research studies published by PwC stated that 73 per cent of customers hold customer service as a crucial purchase driver, while 65 per cent consider it as paramount more than promotional efforts.
Bringing Digital Technology to Frontline Workers
Considering the significance frontline employees hold, digital transformation to connect them with business-wide personnel is crucial. With an increase in the tech-savvy generation of workers, organizations must transition toward digitalization.
In this regard, Augmented Reality is a powerful tool that allows real-time collaboration between remote experts and frontline workers who need assistance and input. The field worker with access to an AR app or AR head-mounted devices can request technical support from an expert.
AR technology enables remote experts to see and transfer knowledge in real time.
Empowering Frontline Workers with RealTime AR’s Wearables
Via Digital Work Instructions
Microsoft Word and PowerPoint are widely-used software in organizations to disseminate information. For people at a computer, it is more straightforward; however, carrying a handheld device is dangerous for frontline workers, as it jeopardizes workers’ safety. AR deployment for the frontline staff allows organizations to assist in the form of digital work instructions.
Via Knowledge Transfer
With an increase in labour shortage and silver workforce retirements, the expert workforce in organizations is declining. Knowledge transfer is crucial to improve organizational efficiency.
Realtime AR wearables allow companies to create an immersive learning environment where experts can easily share knowledge with new workers without leaving their homes. Our technology creates a shared environment where several users can join and interact with each other in real time.
Via Remote Collaboration
Realtime wearables allow third-party software integration to facilitate information-sharing and interaction with frontline workers. For instance, the integration of Zoom allows the virtual and visual connection between frontline workers and the remote staff, leading to efficient remote collaboration.
To conclude, frontline employees are the best asset to any organization because they are directly linked to several critical parameters, including customer satisfaction and customer experience.
Therefore, it is paramount to involve and engage them in organizational matters and provide them with the best support.